I have a jira service desk project that uses a confluence space as a knwoledge base.
Jira service desk knowledge base.
Well apart from the numerous ones i mentioned above here are a few more accolades to add to the list.
Back into jira service desk now link to the specific knowledge base space and test you can access via the customer portal.
How to create a knowledge base with jira service desk and confluence.
Local user logins to jira service desk fail when crowd sso is enabled.
Knowledge base searches still use the old application link url on the customer portal.
B confluence space are not access without a login i need to keep it private so anonymous users with a link can t.
The knowledge base custom field for service desk is a custom field that can be used in jira issues in order to display knowledge base content in service desk tickets.
You only need to pay for people who are adding editing content.
A confluence based knowledge base can automatically be searched for articles pages via this field.
Letting customers help themselves by searching for articles in the help center gathering customer feedback to lead to more relevant and helpful article updates.
Knowledge base shows empty content jira service desk self help.
The service desk knowledge base benefits your team and your customers by.
Deliver exceptional it service fast.
Serving customers with a knowledge base.
Upgrading to jira server service desk 2 0 and moving to the version 2 pricing model.
After you set up confluence as a knowledge base for service desk your customers can browse that content for free.
How should i configure jira service desk and or confluence to.
Our affordable and transparent pricing lets you get started quickly and deliver value fast.
Jira service desk 2 x.
And there is an option to have your knowledge base wiki.
A when my customers start typing they see suggestion from knowledge base and.
With one click in the configuration menu that little cog icon in the top right corner you can create a new knowledge base space in confluence where your agents can add self help documentation.
The benefits of linking your knowledge base to jira service desk.
Provide it service and support without the cost and complexity of traditional itsm solutions.
